News and Notes related to Digital Media Transcription, Analysis, and Captioning.
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  • A Simple Fix to a Common Error: Resolving the Windows “MediaProxy” Bug

    Posted on July 22nd, 2011 matt No comments

    There was a known bug in InqScribe version 2.0.5 (and earlier) that caused problems with Windows Media Player. The crash report mentions things like “WMP_Provider” and “MediaProxy”.

    This has been fixed in InqScribe version 2.1. Simply upgrade to the latest version of InqScribe and your problem will be solved. The upgrade is free; you can download it here: http://www.inqscribe.com/download.html

    You can read more about this issue in our knowledge base.

     
  • Tip: USB Shortcut/Foot Pedal Crashing Workarounds

    Posted on April 12th, 2011 ben No comments

    If you’re using a corded Microsoft Digital Media keyboard or some multimedia keyboards from other manufacturers (we know of one case from Acer), you might be experiencing odd crashes when you try to run the “Set Up Foot Pedal” wizard or define shortcuts triggers.

    (This tip is also helpful for others who might be experiencing crashes while setting up a foot pedal or defining shortcuts.)

    We’re working on a fix for this, but in the meantime here’s what you can do:

    1. Plug in only the minimal USB devices you need to set up the foot pedal: e.g. a mouse and the foot pedal.
    2. Unplug your digital media keyboard, and all unnecessary USB devices.
    3. Start InqScribe.
    4. Run the Set Up Foot Pedal wizard (or define your shortcut triggers).
    5. Quit InqScribe.
    6. Plug in your digital media keyboard (and other devices).
    7. Start InqScribe again.

    As always, we welcome your feedback and bug reports. We will do our best to work with you to resolve them.